Is transportation included in the price?

Yes, transportation is included in the sale to Spain and other European countries offered in the sale process.

Can I receive my product in a country not offered in the sale?

Yes, in our section ¿SEND OUT OF EUROPE? You can request the cost of transportation to any country in the world.

Can I send my product to a different address than the one I invoice?

Yes, in the purchase process you will have to check the box of DIFFERENT DELIVERY ADDRESS and enter the delivery address.

Transport Damage. How do I recognize transportation damage?

You can easily recognise transportation damage when the packaging, as well as the product inside it, is damaged.

Transportation damage may consist of:

• Damaged corners and edges
• Dents
• Bends

Please note: You can always refuse to accept a package if the damage is clearly visible on the outside.

What do I do in the event of transportation damage?

• Please always check if your product has also suffered damage. Sometimes only the packaging is damaged, but the product remains unaffected.
• If your check shows that both the package and the product are damaged, please send us an e-mail.

On IBIZAOHLALA we want you to be happy with your order and that’s why we will cater to your specific needs. If you want to get in touch with us, you can call us at +34 617 311 117 shoot us a message or send an email to nuria@ibizaohlala.com. Customer Support is  Mon-Sat from 09:00 until 20:00 CEST.