1. General

The Terms of Service set forth hereunder and any other operating rules and guidelines that may be set in the future, govern the purchase of any product on IBIZAOHLALA (dot) com (hereinafter referred to as the “Website” or “Portal”), owned by Jose Francisco Mari Reina (hereinafter referred to as “IBIZAOHLALA”), registered at Xarraca nº 1, 1º2ª, Ibiza – 07800, and whose Tax Code is 41461368G.

The use of this Website, its services and the purchase of any of the products available on it, signifies the acceptance as a User, with no reservations, of these Terms of Service. By registering on the Portal and using the services it provides, the User’s private information will be processed by IBIZAOHLALA according to the Privacy Policy that he must also acknowledge.

IBIZAOHLALA provides information about its products and makes them available for purchase on its Website. Those intending to purchase the products must do so as a “Registered User” or as a “Guest”. This can be achieved prior to the purchase by filling out the corresponding registration form and following the necessary steps as indicated on the Website by IBIZAOHLALA.

These Terms of Service, along with the Legal Notice and the Privacy Policy of this Website, are the only conditions applicable to the use of the Portal and the purchase of any of its products and they supersede any other conditions, unless otherwise agreed in writing by IBIZAOHLALA and the User. Therefore, the User that visits the Website, registers and makes a purchase on the Portal agrees to comply and abide by the Terms of Service, Legal Notice and Privacy Policy.


2. Product Information

Pictures, graphic elements and videos pertaining to the products available on IBIZAOHLALA, and the trade names, brands or any other distinctive signs on the Website, aim to provide as much information as possible about them. Nevertheless, the User must be aware they are for illustrative purposes only and may not reflect the actual products.

IBIZAOHLALA reserves the right to decide, at any time, the products offered on the Portal to the Users. Therefore, IBIZAOHLALA may add new products to the catalogue and, unless otherwise stated, the same Terms of Service will apply to them.

IBIZAOHLALA reserves the right to discontinue and terminate the access to any of the products available on the Portal at any time and without prior notice.

In the event that, by force majeure, a product is out of stock after the order is placed, the User shall be notified by email that it has been totally or partially cancelled. Partial cancellation doesn’t entitle the User to seek the cancellation of the order in full. This is without prejudice to the right to terminate the order on specific grounds, as specified in the current Terms of Service.

3. Purchases

The User may choose any of the available payment methods set by IBIZAOHLALA. To process an online order, the User must select the items he wishes to purchase, add them to the shopping basket and click on XXX.

Furthermore, the User must fill out the corresponding form and check the information needed as prompted by our Website, even though said information can be modified before payment.

The User will then receive an email when the order is processed and another one, once it has been sent.

Once the purchase is completed, the User will receive an electronic invoice by email.

4. Prices

Prices include VAT—unless otherwise indicated—as well as delivery costs to all available countries.

5. Payment

The products shall remain the property of IBIZAOHLALA until full payment is received. Payment can only be made by electronic means. All receipts will be issued in PDF format and sent by email.

Your personal data will be processed via SSL encryption. We do not keep your credit card information as our service provider can process that information directly. Our site has security measures in place to protect against the loss, deletion, access, alteration or misuse of the information under our control by unauthorised persons.

6. Delivery

IBIZAOHLALA ships all items to the delivery address indicated when placing an order. International customers are responsible for all taxes, duties, or delivery surcharges upon delivery of their order.

Items shall be delivered within eight (8) working days after manufacturing.

7. Returns

Transport Damage. How do I recognize transportation damage?
You can easily recognize transportation damage when the packaging, as well as the product inside it, is damaged.

Transportation damage may consist of:

Damaged corners and edges
Please note: You can always refuse to accept a package if the damage is clearly visible on the outside.

What do I do in the event of transportation damage?
Please always check if your product has also suffered damage. Sometimes only the packaging is damaged, but the product remains unaffected.
If your check shows that both the package and the product are damaged, please send us an e-mail.
On IBIZAOHLALA we want you to be happy with your order and that’s why we will cater to your specific needs. If you want to get in touch with us, you can call us at +34 617 311 117 shoot us a message or send an email to nuria@ibizaohlala.com. Customer Support is Mon-Sat from 09:00 until 20:00 CEST.

8. Modifications to Terms and conditions

IBIZAOHLALA reserves the right to modify, at any time and without prior notice, its Website and the Terms of Service. The User shall always have free access to the Terms of Service, to be viewed at his own discretion. The User undertakes to read these Terms of Service carefully every time they access the Website. In order to purchase any of the products available on the Website, the User must abide by these Terms of Service.

9. Contact between IBIZAOHLALA and the User

All exchanges between IBIZAOHLALA and the User pertaining to the Terms of Service or the purchase of any products on our Website shall be made in writing, using the proper communication channels set by the Terms of Service.
In all those cases that are not explicitly regulated by the Terms of Service, the User must contact IBIZAOHLALA must be submitted to the address indicated in the first section of the Terms of Service, in writing and in a manner that allows IBIZAOHLALA to certify the dispatch and receipt of the content.

10. Entire Agreement

These Terms of Service, the Privacy Policy and the Legal Notice comprise the entire agreement between the User and IBIZAOHLALA and supersede all prior agreements or contracts, either written or spoken, between both parties.

11. Partial invalidity

If any part of these Terms of Service is held invalid or unenforceable, that portion shall be removed and replaced. The invalidity of one of the clauses shall not affect the rest of the Terms of Service and the remaining portions shall remain in full force and effect.

12. Applicable Law and Jurisdiction

The Laws of the Kingdom of Spain govern these Terms of Service.
Any claim or dispute relating to the content or compliance with the Terms of Service shall be subject to Spanish law and the parties hereby submit to the competent courts and tribunals of the Kingdom of Spain.

13. Shipping costs

Transportation is included in the sale to Spain and other European countries offered in the sale process.
In our section ¿SEND OUT OF EUROPE? You can request the cost of transportation to any country in the world.
International customers are responsible for all taxes, duties, or delivery surcharges upon delivery of their order.